Our support doesn’t end once the homeowner moves in. We assist our builders to address and resolve a wide range of homeowner complaints, particularly those around comfort, air leakage and moisture-related issues.

Homeowner meeting:

Many homeowner concerns can result from miscommunication, unrealistic expectations, disinformation from the internet, and occupant behaviour. As a third party we help builders to manage homeowner expectations, and assist the homeowner to understand the operation of their new home and how their behaviour affects their living environment.

Troubleshooting:

If there are legitimate issues related to the building envelope, we have a number of ways to assist with cause and repair solutions. Some techniques include:

• Performing a blower-door test to see if the air barrier has been compromised
• Use Thermographic images to assess the building envelope performance
• Examine any “handyman” repairs or improvements that affect the building envelope

The builder will receive a CONFIDENTIAL report with our findings and recommendations. A builder representative is always present when entering a purchaser’s home.